Extra-queue-rricular resources
Photo by me of “Mountains” the stuffed black bear
Hello there! Thanks for coming to my talk about extra-queue-rricular time at FullStory. Here are a few links and resources to keep the fire burning:
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Extra-queue-rricular work - A newsletter post on the topic
Why You Should Optimize Customer Support for Queue-Based Performance - Blog post that gets into how to value in-the-queue time, which balances out extra-queue-rricular time
When Working the Support Queue, Less is More - Earlier blog post on why we need breaks from the queue
Breaking Our Addiction to the Queue [Video] - Same as above, but in video form