Thanks for attending my talk "Response Time is the Wrong Metric" at Elevate Summit in Philadelphia in the spring of 2018!


Want to run the simulation yourself?

Run it here: https://support-simulator-3000.glitch.me/. The simulator is made in using Glitch, so you can re-mix it and edit it to your heart's content. Thanks to Colin Schouten for all of this help with the CSS!

Alternatively, go to this Google Sheet and once it's open, go File > Make a Copy (you'll need to be logged into your Google account first). The file will need permissions to execute the first time you click the button to run the simulation.